Shipping policy

Orders are dispatched from our fulfilment centre in Belgium.

The EU, the United Kingdom and the United Arab Emirates. The full list of destinations is in the country selector at checkout. If your country is not listed, we cannot ship there.

Orders are picked and dispatched within 1 to 2 business days. You get a tracking number by email as soon as the label is created.

Transit times are estimates from the carrier and are not guaranteed.

All orders are dispatched from inside the European Union. For deliveries within the EU there is no import VAT, no customs duty and no carrier handling fee: the price you see at checkout is the price you pay. For deliveries to the United Kingdom, import VAT and carrier handling fees may be charged on arrival. These are set by the UK authorities, are not part of our price, and are payable by you as the importer. For deliveries to the United Arab Emirates, import duties, VAT and carrier handling fees may be charged on arrival. These are set by the UAE authorities, are not part of our price, and are payable by you as the importer.

If a parcel comes back to us because you refused it, declined to pay UK or UAE import charges, or gave an incorrect address, we refund the value of the goods less the outbound and return shipping costs.

It is on you to confirm the products may lawfully be received at your address. Within the EU this is not normally an issue for research-use compounds. We cannot refund orders seized or destroyed by the authorities where receipt was unlawful at the destination.

If tracking shows no movement for 10 business days, contact us and we open an investigation with the carrier. Parcels confirmed lost in transit are replaced or refunded.

Products are lyophilised and stable at ambient temperature while shipping. We do not ship temperature-controlled. Refrigerate on arrival as stated on the label.